The products in this shop are digital. Consequently, no refund is possible at the time of purchase, as the download is available immediately. On the website, the compatibility of the proposed downloads is clearly indicated in several places. There is also a guide, both written and in video format, which helps the user to install the product. Various contact methods are also available to provide dedicated support. In the event that the user is unable to use the product or has purchased it by mistake, by contacting support, a full or partial refund of the purchase can be obtained by demonstrating the good faith of the purchaser by means of a video demonstrating the problem.